Before the Chair
The Front Desk’s Role in Patient Confidence and Care (CE)
Event Details
February 17, 2026
4:00 PM - 5:00 PM MST
Webinar
Every patient relationship begins with a phone call. Long before treatment plans, insurance discussions, or clinical care, those early conversations help set the tone for a positive, well-supported patient experience. For the front desk, that means every ring matters — from new patient inquiries and scheduling to billing questions and last-minute changes.
In this CE session, you’ll learn how to take control of the phones instead of letting them control you, with practical strategies that reduce stress, improve consistency, and help every call feel easier and more confident.
What you’ll learn:
- How to create calm, professional, patient-focused calls, even during busy, high-volume days
- How to handle price questions, frustrated callers, and schedule changes with confidence and clarity
- How to organize call flow so fewer things fall through the cracks and your day runs more smoothly
And don’t miss Dr. Pasco’s “7-Second Rule” — it’s the part everyone talks about, and once you hear it, you’ll never start a patient call the same way again.
About the Speakers
Lindsay Abrams
Solutions Consultant I, Henry Schein One
Dr. Leslie Pasco
The Lifestyle Dentist