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Webinar

From Diagnosis to Decision

Improving Chairside Case Acceptance Through Clear Communication

Dentist showing ipad to patient

Event Details

September 8, 2026

6:00 PM - 7:00 PM MDT

Webinar

Treatment acceptance doesn't begin when the financial conversation starts, it begins the moment a diagnosis is presented. Today's patients expect clarity, transparency, and confidence from their providers before making treatment decisions. When patients truly understand their conditions and recommended care, they're far more likely to move forward and stay engaged in their oral health journey. 

Join us for a practical session focused on chairside strategies that build trust, improve patient understanding, and increase case acceptance. We'll explore how visual diagnostics, clear communication techniques, and streamlined clinical workflows can turn everyday diagnostic conversations into stronger patient relationships and better business outcomes — no pressure required. 

About the Speakers

Abby Tate

Solutions Consultant, Henry Schein One

Abby Tate

Solutions Consultant, Henry Schein One

Abby Tate is a Solutions Consultant and Registered Dental Hygienist at Henry Schein One. Each day, she helps practices find their pain points, maximize their usage of Dentrix’s clinical technology, and revenue cycle management solutions, allowing them to save time and improve patient care. She’s worked in the dental industry for more than 15 years, including over 10 years practicing as a clinical Dental Hygienist. Her clinical time was spent in pediatrics, private practice and public health, including practicing in underserved areas using mobile Dentistry with her Extended Care Permit III license.

Kyra Stenfanelli

Strategic Customer Success Manager II

Kyra Stenfanelli

Strategic Customer Success Manager II

I've supported customer in the dental space for several years, with a focus on operation efficiency, experience optimization, and long-term account strategy!

I believe that strong relationships and clear communication are the foundation of great customer experience.
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