TDN Improves Security and Saves Thousands per Practice with Help from Dentrix Ascend
Let the Numbers Speak
$15k
Savings per practice
4+ Hours
a week saved checking eligibility information
Thousands
saved with digital communication tools
Challenge
Practices joining Today's Dental Network (TDN) were using a range of different practice management systems (PMS), making it challenging to streamline workflows and reporting. They also needed to ensure they had role-based security capabilities and the processes in place to manage risks
Solution
TDN chose Dentrix Ascend because they were looking for a partner that took security seriously and offered all the benefits of the cloud, including a lower cost of ownership and administrative and technology support.
Results
Anytime, anywhere access
Practices that join TDN no longer needs to worry about PMS administration, backups, or any technical issues that pop up. They reap the major benefits of joining a DSO, with an IT team that handles any tech challenges.
Beyond that, they love the ability to work anywhere and easily reschedule patient care, especially with Florida’s inclement weather. “A major benefit is the ability to work from anywhere with a cloud-based system,” said Michael Wilson, Vice President of IT Systems & Infrastructure, Today’s Dental Network.
Significant time and cost savings
When TDN migrates a practice to Ascend, they typically do a workflow analysis to see where they’re able to save on productivity and labor with improved processes, and those cost savings can vary between $10,000-$15,000 annually. “The total cost of ownership goes down in supporting the PMS, and we don’t have to worry about maintaining hardware or software,” said Wilson
A better patient experience
Practices who have made the switch to online scheduling and digital forms are seeing enormous cost and productivity savings. TDN did a cost analysis, and they would see savings of around $100,000 by moving all of their practices to Ascend’s digital patient communication tools.
They’re also seeing huge benefits from Ascend’s Online Forms. “The biggest benefit is the customization. Some of our doctors take a lot of pride in their patient correspondences, and they’re now able to customize them with pictures and logos,” said Wilson. “We're also sending fewer forms because we can put more information on a single form. That's been a benefit for our patients, too.”
Less time spent on eligibility checks
Eligibility Pro is saving TDN’s teams time – something they can never find enough of. Staff have nearly eliminated time spent on the phone getting payor information.
In fact, Wilson estimates offices are saving at least four hours a week. "I think that estimate is scratching the tip. If we used it in all of our practices and more efficiently, the savings would be even higher,” said Wilson.
Smarter security
TDN has prioritized putting strong security processes in place to provide identity protection to their employees. They also ensure software is updated, role-based access controls are in place, and they’re consistently backing up data. At the heart of their protocols, though, is Dentrix Ascend. “Ascend does a great job of keeping our data secure, and it has the capabilities to secure our PMS.”