Providence Dental Partners Significantly Reduces Security Risks with Dentrix Ascend
Challenge
Providence Dental Partners were using an on-prem practice management system (PMS) and running into a couple of major issues:
- Their server system was expensive, and they worried about its reliability and cybersecurity risks
- They didn’t have full visibility or unified reporting across their clinics
- They needed a solution that could easily integrate with their patient communication platform
Solution
Providence Dental takes great pride in delivering a superior patient experience, which is why they took time and care to look at all of the PMS options.
“We had to consider which PMS could create a seamless workflow for our employees and was easy to use, consistent, and able to measure success.”
-- Jaime Burks, Senior Director of Operations, Providence Dental Partners
“Dentrix Ascend made sense because it gave us that visibility and consistency.”
Results
Anytime, anywhere access and visibility
With Dentrix Ascend, the Providence Dental team has visibility across all their clinics and unified reporting so the team can easily compare clinic and organizational growth.
“We’re able to be really nimble with Ascend. We can log in remotely to communicate with our teams when we're not on site for enhanced visibility and transparency. We aren’t limited to an on-site server or remote access.”
-- Dr. Jason Mann, Co-Founder and Chief Dental Officer, Providence Dental Partners
Stronger security
With Dentrix Ascend, the risks of a potential hack or HIPAA violation have been minimized because of features like single-user sign-on, automatic logouts, and consistent software updates.
“We don't run that risk of potential hacks with Dentrix Ascend that we did with an on-prem PMS. You don't have a server that someone could hack into. You're not opening yourself up to the risks of using a VPN. The risk of that schedule or that person's information being visible while the computer is unattended is very low.”
-- Jaime Burks, Senior Director of Operations, Providence Dental Partners
Eliminating expensive hardware
One major benefit of Dentrix Ascend is the ability to eliminate on-prem servers.
“With the cloud, it doesn’t cost us $20,000 every 5-10 years to upgrade the technology. Having our information better protected and less attached to a server makes us more HIPAA compliant and helps with costs. We can put that money somewhere else now.”
-- Jaime Burks, Senior Director of Operations, Providence Dental Partners
Easy integrations
Because Providence Dental relies on Dental Intelligence to manage their patient communications, Henry Schein One’s API exchange played a large role in their decision to switch to Dentrix Ascend.
“Integrating Dental Intel with Dentrix Ascend was almost instantaneous. Everything was really seamless. Now, if we’re moving a practice over to Dentrix Ascend, we can easily switch the systems over and stil