Pediatric Dental Group of Colorado Gets Paid Weeks Quicker with Dentrix Ascend
Challenge
The team at Pediatric Dental Group of Colorado was originally using Open Dental but realized they needed a cloud based practice management system (PMS) that would allow them to work seamlessly across multiple states and providers.
Solution
The team was hard-pressed to find a cloud based solution that could help them manage multiple states and providers but discovered that Dentrix Ascend encompassed all of their needs.
Results
Seamless scheduling across every location
The biggest benefit for the team has been being able to seamlessly access patient information at any location. Because not all locations are open every day of the week, it’s easy to schedule a patient for a different location for emergency or orthodontic appointments.
“With Dentrix Ascend, we have immediate access to all of our locations. I can easily see what’s going on at a glance and move patients or staff around without having to log into multiple systems.”
-- Nicole Hartshorn, COO and Director of Operations, Pediatric Dental Group of Colorado
Communication that resonates with patients
Text messaging, automated appointment reminders, and text-to-pay have been hugely popular with both the staff and patients’ parents. In fact, the practice is now seeing payments weeks quicker than they used to.
Hours saved each day with claims and billing tools
Before Dentrix Ascend, the team had never had a PMS that automatically pulled insurance information and fee schedules.
“Dentrix Ascend automatically pulls fee schedule information and is able to allocate them per provider and per location. We didn't have that feature before, and it’s also been really great to automatically attach documents straight from the document manager like x-rays and narratives.”
-- Nicole Hartshorn, COO and Director of Operations, Pediatric Dental Group of Colorado
For the practice’s oral surgeon, the billing and claims tools are making a huge difference, eliminating at least 30 days from the A/R sequence for oral surgery appointments.
It’s not just the oral surgeon reaping the benefits of these tools. The practice is getting paid weeks quicker with text-to-pay and spending two hours less each day getting eligibility information.
“We actually require less staff overall now because we have so much more time to spend on other tasks.”
-- Nicole Hartshorn, COO and Director of Operations, Pediatric Dental Group of Colorado
More time to spend with patients
The clinical team is loving Dentrix Ascend’s treatment planner and clinical notes, especially because they’ve been able to templatize all of their notes. Because of that, doctors are able to spend more time with their pediatric patients and their parents discussing treatment and calming fears.
Our doctors are now able to spend so much more time consulting with parents. Before, it took so long to physically write up notes, they had less time for patient visits.