P1 Streamline Workflows, and Increases Case Acceptance with Dentrix Ascend
Challenge
As P1 rapidly scaled from 26 to 57 practices, they realized they required enhanced operational efficiency and strong architecture to sustain their growth. Originally, though, each location was using different systems or workarounds, making it extremely difficult to track performance and standardize workflows.
Solution
P1 knew they needed a solution that prioritized visibility and allowed them to view their numerous sites from anywhere. With that in mind, the team turned to Dentrix Ascend. P1 now has a centralized, cloud-based system that provides visibility across the entire organization. It created the structure they needed to scale responsibly without sacrificing quality or support.
Key Results
“Dentrix Ascend has been a game changer. We’ve been able to streamline communications, implement standardized workflows, and enable real-time reporting.”
-- Alysha Znika, Director of Clinical Informatics
Seamless insurance verification
One of the biggest improvements since switching to Ascend is the now seamless pre-appointment workflow, especially for insurance verification. It’s directly integrated into the workflow and stored in a way that’s accessible to both the front and clinical staff.
“The auto-verification and subscriber ID# eligibility status checker feature has significantly enhanced our efficiency and accuracy, giving our teams greater confidence and preparedness for appointments and treatment planning,” said Znika.
“Additionally, the intuitive insurance dashboard within the practice overview has helped our teams stay on top of unresolved claims, leading to improved turnaround times and more consistent timely filing.”
A second opinion built into the workflow
AI powered imaging has made a huge impact across the organization both clinically and operationally, and providers love it. AI has enhanced patient trust, confidence, and case acceptance.
“Detect AI builds patient confidence. It makes the diagnosis more tangible and the treatment plan easier to understand. For us, it leads to better case acceptance and better care for our patients,” said Znika.
She continued, “Enrolling Detect AI has been a priority initiative for our organization, and many of our providers have stepped up as ‘champions’ to support colleagues who may be hesitant to adopt the tool. Their enthusiasm stems from the significant improvements they’ve seen in case acceptance and the overall value the technology brings to their clinical workflow.”
Smoother payment processing
Dentrix Ascend’s post-appointment tools have enhanced the entire patient financial experience and P1’s collection rate. P1 is getting paid faster, there are fewer paper statements going out, and patients can pay by their preferred method. Their new workflow has also shortened their revenue cycle, improved cash flow, and reduced outstanding balances.
Endless possibilities with power reporting
Jarvis Analytics has become essential to P1’s operations. They now have quick visibility into key performance metrics across the organization, supporting improvements in clinical documentation, same-day cancellation numbers, and performance by individual locations. “We’re able to really dive into the trends across multiple locations to identify opportunities for optimization and measure the impact of strategic initiatives,” said Znika.