Oakdale Smiles Turns $50k in Write-offs with Vyne into $25k Collections Gains with eClaims
Let the Numbers Speak
5 hours
saved per week
30% -> 0%
claims denials
2-3 weeks
faster pre-authorization
Challenge
The team at Oakdale Smiles had been using Vyne to manage their billing and claims for years and found the process incredibly challenging. They would have to send claims multiple times and found more often than not that when they had an issue, Vyne would pass them off to another vendor. Their newest office manager joined the Oakdale location at the beginning of 2025 to find the office literally had years of no billing to insurance.
As the only person managing billing for the office and completely underwater, she knew something had to change. Once she was able to show that the office had written off $50,000 over four years, the practice’s dentist and owner jumped on board, as well.
Solution
The team needed a solution that would eliminate the write offs and hours of manual administrative work. Already huge fans of Dentrix, they turned to the Henry Schein One team who helped them implement Eligibility Pro and eClaims to manage their out of control billing and claims.
Results
Collections increased by $25,000
The team saw immediate results once they made the switch, with collections growing by $25,000 in the first month alone.
“We saw $55,000 in collections in three weeks, then $85,000 the next month, and $82,000 the month after.”
-- Beatriz Valdez, Oakdale Smiles
Preauthorizations in days — not weeks
With Vyne, pre authorizations took two to three weeks. Once the team moved to eClaims, they saw that number drop dramatically to two or three days.
“Switching was such a no brainer for us.”
-- Beatriz Valdez, Oakdale Smiles
Denials are down 30%
Denials are dramatically down as well, dropping from the 20–30% denial rate they saw with Vyne to nearly zero with eClaims.
“The training on the software was phenomenal, and we attach everything like we're supposed to. Because of that and how easy eClaims is to use, we don't really have denials anymore.”
-- Beatriz Valdez, Oakdale Smiles
Hours saved per week
Most importantly to Valdez is how much time she’s saving — five hours a week that used to be spent dealing with time consuming manual tasks and Vyne’s lackluster support.
“It was really rough. Now I can go home at the end of the day, and I don’t even think about the office.”
-- Beatriz Valdez, Oakdale Smiles
Support when they need it most
Henry Schein One’s support didn’t stop at the sale; they’ve been a steady partner through implementation and beyond.
“If I have any issues, I can just call our sales rep or trainer and within an hour, everything’s resolved. The entire team — sales, support, the whole enchilada — they're so phenomenal.”
-- Beatriz Valdez, Oakdale Smiles