Lux-White Dental Group Eliminates 10+ Hours of Work per Week with Dentrix Ascend
Challenge
Lux-White Dental Group was using Eaglesoft’s practice management system (PMS) and found it to be very bulky, outdated, and not user friendly. They had also noticed the Eaglesoft team had stopped putting effort into further developing their software.
Solution
The team did their research and decided that Dentrix Ascend was the best fit for their practice:
- The interface is very clean and user friendly
- It was easy to add notes and treatment plan while the patient was in the chair
- Automated insurance tools would reduce time spent verifying coverage
- Cloud-based capabilities allowed the team to access data outside of the office
Results
A virtually seamless transition
When the Lux-White Dental team switched to Dentrix Ascend, the Henry Schein One team was on-hand to support them with on-site and pre-transition training and online resources.
“We’ve felt confident throughout this entire process. The last thing any office wants to do is switch their PMS. It's scary. Transitioning to Dentrix Ascend has been pretty headache free. The team was upfront and set our expectations, and I was very impressed with the way Henry Schein One handled the transition.”
-- Ashley Whinery, Office Manager, Lux-White Dental
An entire day of work eliminated
Dentrix Ascend’s insurance eligibility tools have been a game changer, saving the team upwards of seven hours a week that used to be spent verifying insurance coverage.
“We know our patients' eligibility statuses before their appointment, and, if they are not eligible, we can discuss beforehand and prevent a wasted appointment. We also use it to review our daily schedule and verify eligibility status in just a few minutes.”
-- Ashley Whinery, Office Manager, Lux-White Dental
A better forms experience
Patients have been quick to embrace the change from paper forms to digital. Even patients who are less tech savvy have quickly picked it up because the forms are so simple and clean.
It is not just the patients who love them, either. The front office team has eliminated their scan pile, saving four hours a week they used to dedicate to the time consuming, tedious task.
Less time on notes, more time with patients
Clinicians have been quick to implement Dentrix Ascend Voice, powered by Bola AI. The voice enabled, hands free periodontal and restorative charting solution has sped up the time it takes to add notes to patient records.
They are getting paid sooner
The Lux-White team can now send statements electronically, and patients can pay over the phone – and the results have been dramatic. Often, they will see dozens of patients pay within minutes of receiving their statement. The convenience has reduced collections and even cleared old balances from the Eaglesoft transition.
With Eaglesoft, it used to cost the practice $230 a month to send out statements. Now, they spend less than $50 a month and the collection ratio is substantially faster.
“We can now do insurance and bulk payments through the same system. Having our financials in a single place was a huge selling point for us.”
-- Ashley Whinery, Office Manager, Lux-White Dental