KDC Trusts Dentrix Ascend to Safeguard Their Data

Challenge

During their journey to become fully digital, Kennedy Dental Care (KDC) discovered malicious programming in their system and realized they needed a different vendor who was as serious about security as they were.

Solution

KDC turned to Dentrix Ascend – the only solution that met SOC 2 Type II compliance standards, a framework for securely storing and processing data. Dentrix Ascend could address their security concerns and provided a number of other benefits, including offsite data storage and enhanced organizational accessibility.

The cloud-based practice management system also efficiently supported KDC in critical processes, including training, charting, scheduling, and reporting.

Results

With Dentrix Ascend, KDC saves time on clinical and front office processes and invests that time in maintaining their legacy of high-quality care.

Integrated imaging for more seamless workflows

One of the practice’s first steps toward digital processes was a move to electronic charting and digital X-rays.

“That’s one of the biggest benefits of Dentrix Ascend: being able to look up a patient’s chart and their X-rays very quickly and easily,”

-- Dr. Paul A. Kennedy III, Owner, Kennedy Dental Care. 

Providers can easily access patients’ x-rays, clinical notes, charting, and whatever else they need so technology never impedes care.

Re-care is up nearly 30%

Where scheduling used to create a large obstacle to quality care, patients can now use online scheduling to book appointments when it’s convenient for them. KDC’s re-care percentage for six months out used to be around 70%. Now they average between 90–98%.

They’re also streamlining their schedule with digital forms and communication, so patients spend less time waiting. “We don’t really need a big waiting room anymore,” said Dr. Paul. “We get them in and get them back quicker.”

Eliminating front-office bottlenecks

With Dentrix Ascend, KDC has eliminated the post-appointment bottleneck, sped up administrative processes, and created an efficient workflow centered around patient care.

“Efficiencies are greatly improved because we can do more. One assistant can do almost everything,” said Dr. Paul.

Custom, targeted reporting drives growth

With real-time reporting from Dentrix Ascend, KDC has been able to better manage their patient load and plan for the future.

Among other things, the reporting helped them realize they weren’t offering enough appointments to cover their thousands of patients. In addition to significantly increasing re-care, KDC’s percentage of collected patient contact information jumped to 98%, and treatment planning acceptance increased to 90%.

Training done in days

Dentrix Ascend has proven to be incredibly user-friendly, with new staff easily picking up the new technology and performing well right away.

“The charting is user-friendly. The notes, the templates are user-friendly, and it makes it very time-efficient to do things with the templates,”

-- Julie Owens, District Manager.