How Dentrix Ascend Helps a Family Practice Keep Patient Relationships the Main Focus
Challenge
As an office of Mac users, the team at Dr. John Andrews' Dental Practice was using Mac Practice because it integrated easily with their existing hardware. As time went on, though, the team became frustrated with technology issues and lack of product updates. They were also looking for a cloud-based solution that would provide more flexibility.
Solution
After exploring several options, the team selected Dentrix Ascend for its intuitive workflow and ease of adoption.
Results
Dentrix Ascend has made it possible for the team to spend more time with their patients, many of whom have been with the practice for so long, they were seeing Dr. Andrews’ father.
Because Dentrix Ascend has eliminated much of their time-consuming, manual workload, the team has been able to shift their focus to their patients, using their time now to cultivate stronger relationships, discuss treatment planning, and help with forms.
“Our patients love connecting with us, and we love knowing what’s going on in their world. It’s important that we’re able to spend that time with them, and Dentrix Ascend has made that so much easier.”
-- Nancy Chappell, Office Manager, Dr. John Andrews Dental Practice
A seamless transition
Before rollout, the team was able to utilize Dentrix Ascend’s hands-on training and practice at home on their own time, which they owe to their successful transition. Now, when new members join the team, they’re able to go through their own training and pick up the software just as quickly.
Before Dentrix Ascend, updates were one of the biggest challenges for the team. Now, updates are regularly rolled out, easy to spot, and even easier to learn.
“We love the ongoing updates and improvements. The Henry Schein One team is so quick to roll out updates when they know it’s important to their customers.”
-- Nancy Chappell, Office Manager, Dr. John Andrews Dental Practice
Less time spent on billing and claims
Claims and billing have now been simplified with Dentrix Ascend. The team is saving time because insurance card info is automatically uploaded when patients fill out their digital forms, and eligibility status can be checked in real time.
“Processing claims through the clearinghouse has also been so smooth. We're getting payments within two weeks, and it's a huge difference from when we used to wait 30–60 days on a payment.”
-- Nancy Chappell, Office Manager, Dr. John Andrews Dental Practice
Patient care from anywhere
Being able to access Dentrix Ascend anytime, from anywhere has been a game-changer for the entire team.
“Where before we’d have to return to the office to make schedule changes or manage patient prescriptions, we can now do that offsite.”
-- Nancy Chappell, Office Manager, Dr. John Andrews Dental Practice
The number of tech issues has gone down dramatically too, with Dr. Andrews’ son (himself an orthopedic surgeon) no longer having to moonlight as tech support.