Foundation Square Dental Care Switches to Ascend and Saves Hours Every Day
Challenge
Fountain Square Dental Care was relying on Dentrix’s on-prem server when their IT support suggested they pivot to the cloud for a more reliable solution that would address their changing hardware requirements.
Solution
Because the team had already been working with Henry Schein One, they thought it would be easiest to transition to Dentrix Ascend. With the impending retirement of one of their doctors, it seemed like the perfect time to switch.
Results
“Any fears somebody might have about changing PMSs are just unfounded. It's a lot easier than you think. Having a great trainer, great resources, and a team willing to put in the effort makes a huge difference.”
-- Teresa Binkley, Office Manager, Fountain Square Dental Care
Onboarding simplified
Ahead of their go-live date, the team at Fountain Square Dental Care spent weeks learning the software in the training module and watching the demo videos in the Henry Schein One resource library. During their morning huddles, the team would also discuss what they’d learned, answer each others’ questions, and share best practices.
“We would just would log on to the training module whenever we could and just practiced, practiced, practiced.”
-- Teresa Binkley, Office Manager, Fountain Square Dental Care
Switched in a single day
For Fountain Square Dental Care, the switch to Dentrix Ascend was so seamless, it didn’t even take them a full day to transition. They shut down the office on a Monday and were open again on Tuesday.
“We thought it would take a long time to learn Dentrix Ascend, but it was way easier than we expected. For awhile, we were worried we were doing something wrong because it was so simple.”
-- Teresa Binkley, Office Manager, Fountain Square Dental Care
Significant time savings
Dentrix Ascend has helped streamline practice workflows and saved hours previously spent on manual administrative tasks.
“We sometimes get everything done by lunchtime, and then we can spend the afternoon working ahead. We've found that we're able to get so much more done in the morning.”
-- Teresa Binkley, Office Manager, Fountain Square Dental Care