Ethos Dental Group Turns Time Savings into Better Patient Care with Dentrix Ascend
Challenge
When Ethos Dental Group added another practice, they realized they needed a practice management system (PMS) that would allow them to manage those practices in multiple locations.
Solution
As long time Dentrix users, switching to cloud-based Dentrix Ascend made the most sense.
“We decided to go with Dentrix Ascend because it was the easiest, most comprehensive, and allowed us to look up information about any location from any location.”
-- Dr. Emily Hansen, Associate Dentist, Ethos Dental Group
Results
A seamless rollout
The onboarding process for Ethos was seamless, with all of the data conversion from their previous PMS done pre-launch. Once that was completed, Henry Schein One trainers worked with the team onsite for several days, making sure everyone was able to comfortably use the new system.
“Dentrix Ascend has supported our growth. Anything that we want to see within the program, we're able to put in a support request. They make sure that everybody that uses their product knows how to use it.”
-- Debra Bafia, Office Manager, Ethos Dental Group
Anytime, anywhere access
One of the biggest benefits of moving to Dentrix Ascend is the ability to access data from virtually any location and seamlessly work between the two offices.
“We're able to better serve our patients because we can log in from anywhere, look at their records, and answer any questions that they or the team may have.”
-- Dr. Emily Hansen, Associate Dentist, Ethos Dental Group
“Patients are also able to schedule an appointment at either location and still have a seamless experience. There is no lag in communication no matter where the patient has gone. It gives us a more professional appearance and makes our jobs easier.”
-- Debra Bafia, Office Manager, Ethos Dental Group
Hours of work eliminated with Eligibility Pro
Eligibility Pro has been a game-changer for the Ethos team.
“Eligibility Pro has changed our workflow in the front office. We no longer have to call every single insurance company or go to 14 different sites throughout the day. We have everything that's needed within Eligibility Pro.”
-- Debra Bafia, Office Manager, Ethos Dental Group
The biggest win? When a patient lets them know about a plan change mid-visit, the team can update the system and instantly verify plan information — avoiding any disruption to treatment.
“On average, Eligibility Pro saves our practice about four hours worth of payroll every single day. We no longer require a full-time employee to manage that work anymore, and we're able to allocate those funds elsewhere.”
-- Debra Bafia, Office Manager, Ethos Dental Group
Increased patient satisfaction
Dentrix Ascend has created a better, more streamlined experience for patients with online scheduling and bill pay. The team can also send texts and automated reminders, eliminating hours they used to spend on the phone.
“The biggest benefit is the flexibility and the efficiency that it creates. We can serve our patients at any point, at any time, in any way that they need.”
-- Debra Bafia, Office Manager, Ethos Dental Group
Increased patient acceptance
With Dentrix Ascend's imaging tools, clinicians are able to present their treatment plan in a more efficient manner and patients have a better understanding of what’s happening in their mouths, leading to an increase in treatment acceptance.
“It's seamless, it's quick. The images are crisp, and it makes treatment planning and showing patients what they may need so much easier.”
-- Debra Bafia, Office Manager, Ethos Dental Group