Elevation Dentistry Creates a Better Experience with Dentrix Ascend
Let the Numbers Speak
↑ 20%
Increase in treatment acceptance
2 hrs
Saved Per week verifying eligibility information
80%
Reduced claim denials
Challenge
As Elevation Dentistry expanded to new locations, they recognized the need for a scalable practice management system (PMS), one that could grow with their business, streamline operations, and simplify day to day workflows. The PMS they had been using was dated, inflexible, and difficult to use.
Solution
Dr. Zak Taylor, Owner and Dentist at Elevation Dentistry, needed a PMS that would allow him to interact more with his teams and provide a transparent view of each office. The team also needed a cloud based system that would give them a full view of schedules, patient records, and data across the organization. Dentrix Ascend met all of their needs.
Results
Working virtually between offices
With two offices close together, the Elevation team often sees a patient at both offices and shares staff when there are shortages. With Dentrix Ascend, patient records can be accessed at either location, and if a staff member is out, someone else can virtually fill in, handling claims and scheduling for both offices from one location. “Being able to access everything in one location on the cloud is super beneficial,” said Dr. Taylor.
A single source of information
The team can access everything they need, regardless of location. “Everything from scheduling and claims to patient notes, we do it all in Dentrix Ascend,” said Dr. Taylor. “I can view my notes from anywhere, and staff can quickly log on if they forgot something or need to check a patient record. It is an easy transition, and our staff could not speak more highly of Dentrix Ascend.”
Increased case acceptance rates
Detect AI has made it easier for clinicians to show patients what is happening in their mouths, simplifying treatment planning, enhancing patient trust, and increasing case acceptance rates with most patients now scheduling upcoming treatment on their way out.
Creating the digital experience patients want
The team uses online scheduling and two way texting to simplify pre appointment workflows and create a better patient experience. Patients like that they can text if they can not answer the phone and can schedule appointments when it is most convenient for them.
“In the last six months, we have seen an influx in online booking, especially for hygiene. We are averaging up to 50 new patients a month, and probably 70% of them book online.”
-- Kelly Patton, Clinic Coordinator at Elevation Dentistry.
The office also uses online forms, which help keep everyone on schedule and let patients review estimates of visits so there are no unpleasant surprises for patients.
Less time spent confirming insurance coverage
Elevation uses Eligibility Pro to automatically check insurance eligibility. Color coding makes it easy to see which patients are not eligible so staff can ensure patients have active coverage and know what is covered before their appointment. The team is spending significantly less time on insurance portals and calling payors. “I save a few hours every week not having to verify eligibility on the phone or portal,” said Patton.