Dentrix Helps Transform Essex Family Dental Into a Digital Leader
Challenge
Essex Family Dental wanted to transition to a paperless practice and needed a practice management system (PMS) that could help them accomplish this while still supporting their staff, patients, and growth goals.
Solution
Essex chose Dentrix over Eaglesoft because Dentrix was more compatible with their systems and workflows, and they were able to easily integrate their digital x-rays.
Results
“Dentrix runs our life. I think we use just about any feature you can think of.”
-- Dr. Nathan Makay, Owner and Dentist, Essex Family Dental
Empowering every team member
The leadership team at Essex Family Dental strongly believes that to create a strong culture, employees require three things: a sense of ownership, a sense of growth in the office, and technology they’re attracted to that simplifies their workload. Dentrix has empowered their team and consistently supports them, especially with their training that can be completed at the employee’s own pace.
“Training doesn’t just end once a new employee learns how to use Dentrix. The training modules are so important, and with people able to complete modules at their own pace, it’s made a huge difference in our training processes. When our staff are trained and comfortable, they're happy. When they feel like they don't know what they're doing, it creates a challenging environment.”
-- Melissa Makay, Essex Family Dental
A fully scheduled hygiene department
With 15 operatories, Essex relies heavily on online scheduling to maximize their hygiene department and ensure they consistently have a full schedule.
“Our hygiene coordinator, who is responsible for making sure our schedule is full, is able to use online scheduling as her backup when she’s out of office. It provides so much peace of mind for her to know patients can still schedule and she can reach her monthly goals.”
-- Melissa Makay, Essex Family Dental
Communication simplified
The front office team loves that they can now talk with patients and send digital forms over text with Dentrix. Patients get responses a lot quicker, and the team has eliminated constant phone calls to the office.
“The ability to diversify communication has been one of the biggest benefits of Dentrix. Patients love it, our teams can easily reply to texts, and the phones aren’t constantly ringing off the hook.”
-- Melissa Makay, Essex Family Dental
Improving the clinical experience for patients and staff
The Essex clinical team uses pretty much every available Dentrix feature to support their work and increase treatment acceptance. Treatment planning, case presentation, and financing information all help patients make more informed decisions, while perio charting and imaging streamline the clinical workflow.