Dakota Implant and Sedation Center Creates a Paperless Office with Dentrix Ascend
Challenge
When Dr. Eaton elected to create an implant focused practice at a new location separate from his general practice, he and his wife knew they needed a cloud based practice management system (PMS) that could seamlessly connect both offices, standardize systems, and enable team members to work from anywhere.
Solution
As a longtime Henry Schein Dental customer, Dentrix Ascend was a natural next step for the Dakota Implantation and Sedation Center team. After comparing other PMS options, they were impressed by Ascend’s flexibility, cloud based accessibility, and built in digital tools that could grow with their practice.
Results
Dentrix Ascend has helped Dakota Implantation and Sedation Center connect both offices and create a streamlined, mostly paperless environment.
“Our philosophy has always been to be as digital as possible — digital X-rays, digital scanning, digital front office. With Dentrix Ascend, that vision is coming together.”
-- Dr. Matthew Eaton, Owner, Dakota Implant and Sedation Center
Seamless collaboration
With Dentrix Ascend, the two offices are able to share patient charts, notes, treatment plans, and X-rays instantly, which has been especially valuable for billing and front office coordination.
“Our main billing coordinator works from one office but handles billing for the entire practice through Ascend. It’s efficient and allows us to match the right people with the right roles, no matter where they’re located.”
-- Dr. Matthew Eaton, Owner, Dakota Implant and Sedation Center
Simplified front office workflows
Digital forms, online patient intake, and integrated text reminders have transformed front office operations. Staff spend less time managing paperwork and more time focused on patient care.
“The front office loves that Ascend makes their jobs easier. They're spending less time on the phone and more time engaging with the patients in front of them.”
-- Dr. Matthew Eaton, Owner, Dakota Implant and Sedation Center
Smarter clinical tools
Hygienists have embraced Ascend’s voice charting for perio probing, while the built in Detect AI features help clinicians verify what they’re seeing on X-rays, improving diagnostic confidence.
“The hygienists love using voice for probing because it helps keep things efficient. And Detect AI is a great double check that helps us provide the best care possible.”
-- Dr. Matthew Eaton, Owner, Dakota Implant and Sedation Center
Access from anywhere
For Dr. Eaton, the biggest advantage has been the ability to manage the practice remotely.
“My favorite feature is that Ascend is on the cloud. I can review reports, meet with our accountant, or pull numbers from home. It helps me stay connected to the business while still being home for dinner and my kids’ activities.”
-- Dr. Matthew Eaton, Owner, Dakota Implant and Sedation Center