How Buffalo Prairie Dental Powers Their Entire Practice with Dentrix Ascend
Challenge
Buffalo Prairie Dental needed a practice management system that could support their growing multi-location operations, improve eligibility turnaround time, and provide smarter reporting for better practice insights.
Solution
Longtime Henry Schein One and Dentrix fans, the Buffalo Prairie Dental team jumped at the chance to beta test Dentrix Ascend — and they’ve never looked back.
Results
“Dentrix Ascend is so convenient. I've used other practice management systems (PMS), and they just don't compare.”
-- Stacey Galloway, Financial Operations Manager, Buffalo Prairie Dental
Working across multiple locations
With offices in multiple states, the Buffalo Prairie team depends on cloud-based Dentrix Ascend to switch between locations and look up reports and patient information.
“I can just switch between the offices without stopping the flow of my day.”
-- Stacey Galloway, Financial Operations Manager, Buffalo Prairie Dental
Instant eligibility
With many walk-in patients, insurance verification needs to happen fast. Previously, the team had to call insurers or log into portals. With Ascend’s eligibility tools, they get instant breakdowns and alerts for incorrect claim information.
“Ascend helps us almost instantaneously get the information we need. We're no longer waiting weeks for EOB information. Not only that, but Ascend always knows when we're using an out-of-date code and flags it for us to update.”
-- Stacey Galloway, Financial Operations Manager, Buffalo Prairie Dental
Smarter reporting
Dentrix Ascend’s Power Reporting has transformed how the team monitors performance. They use reporting to track referral sources, measure marketing effectiveness, follow up on unscheduled treatment, and forecast projected earnings.
“With Power Reporting, I can customize it in a way that I can pull specific data from different timeframes. I love that I can customize it to whatever I need.”
-- Stacey Galloway, Financial Operations Manager, Buffalo Prairie Dental
Payments made sooner
Online payments via e-statements and text messages have dramatically reduced the time it takes for patients to pay. The team is also saving substantially on printing and mailing costs.
“It's instantaneous, and I absolutely love that. Overhead costs have also gone down because we're saving so much on resources like paper, stamps, and envelopes.”
-- Stacey Galloway, Financial Operations Manager, Buffalo Prairie Dental
Continuing the Henry Schein One legacy
The practice’s founders are such strong believers in Henry Schein One and Dentrix Ascend that it’s the only PMS they would consider for the new office they’re opening for their daughter.
“We like to joke that she doesn't even have the option to pick a different PMS. Our owners have worked with every PMS on the market, and nothing else compares to Dentrix Ascend’s efficiency and ease of use.”
-- Stacey Galloway, Financial Operations Manager, Buffalo Prairie Dental