Providence Dental Partners Mitigates Security Risks with Dentrix Ascend

Providence Dental Partners were using an on-prem practice management system (PMS) and running into a couple of major issues: 

• Their server system was expensive, and they worried about its reliability and cybersecurity risks 
• They didn’t have full visibility or unified reporting across their clinics 
• They needed a solution that could easily integrate with their patient communication platform 

With Dentrix Ascend, the team has been able to create a superior experience for patients and staff. 

Anytime, anywhere access and visibility 

With Dentrix Ascend, the Providence Dental team has visibility across all their clinics and unified reporting so the team can easily compare clinic and organizational growth. “We’re able to be really nimble with Ascend.” said Dr. Jason Mann, Co-Founder and Chief Dental Officer, Providence Dental Partners. “We can log in remotely to communicate with our teams when we're not on site for enhanced visibility and transparency. We aren’t limited to an on-site server or remote access.” 
  
Stronger security 

With Dentrix Ascend, the risks of a potential hack or HIPAA violation have been minimized because of features like single-user sign-on, automatic logouts, and consistent software updates. 

“We don't run that risk of potential hacks with Dentrix Ascend that we did with an on-prem PMS,” said Burks. “You don't have a server that someone could hack into. You're not opening yourself up to the risks of using a VPN. The risk of that schedule or that person's information being visible while the computer is unattended is very low.” 

Easy integrations 

Because Providence Dental relies on Dental Intelligence to manage their patient communications, Henry Schein One’s API exchange played a large role in their decision to switch to Dentrix Ascend. “Integrating Dental Intel with Dentrix Ascend was almost instantaneous. Everything was really seamless,” said Burks. “Now, if we’re moving a practice over to Dentrix Ascend, we can easily switch the systems over and still have access to our historical information.”