Dentrix Ascend Is a Game-Changer for P1

As P1 rapidly scaled from 26 to 57 practices, they realized they required enhanced operational efficiency and strong architecture to sustain their growth. Originally, though, each location was using different systems or workarounds, making it extremely difficult to track performance and standardize workflows. 

P1 knew they needed a solution that prioritized visibility and allowed them to view their numerous sites from anywhere. With that in mind, the team turned to Dentrix Ascend. 

"Dentrix Ascend has been a game changer. We've been able to streamline communications, implement standardized workflows, and enable real-time reporting." -- Alysha Znika, Director of Clinical Informatics 

Seamless insurance verification 

One of the biggest improvements since switching to Ascend is the now seamless pre-appointment workflow, especially for insurance verification. It’s directly integrated into the workflow and stored in a way that's accessible to both the front and clinical staff. 

A second opinion built into the workflow 

AI powered imaging has made a huge impact across the organization both clinically and operationally, and providers love it. AI has enhanced patient trust, confidence, and case acceptance.  

"Detect AI builds patient confidence. It makes the diagnosis more tangible and the treatment plan easier to understand. For us, it leads to better case acceptance and better care for our patients," said Znika. 

Smoother payment processing  

Dentrix Ascend’s post-appointment tools have enhanced the entire patient financial experience and P1’s collection rate. P1 is getting paid faster, there are fewer paper statements going out, and patients can pay by their preferred method. Their new workflow has also shortened their revenue cycle, improved cash flow, and reduced outstanding balances. 

Endless possibilities with power reporting 

Jarvis Analytics has become essential to P1’s operations. They now have quick visibility into key performance metrics across the organization, supporting improvements in clinical documentation, same-day cancellation numbers, and performance by individual locations.

“We're able to really dive into the trends across multiple locations to identify opportunities for optimization and measure the impact of strategic initiatives,” said Znika.