Make AI the Backbone of Your Practice
UPDATE
AI was an emerging trend last year. In 2026, it becomes the defining one.
AI has quickly become foundational to how practices operate. From predicting no-shows and optimizing schedules to speeding up eligibility checks and easing labor and knowledge gaps, AI is moving from buzzword to backbone.
What’s changed isn’t just the technology—it’s perception.
“Dentists are seeing AI more and more as a supportive assisting tool,” said Hillen. “Tools like ChatGPT have helped people understand that AI is actually beneficial, doesn’t threaten your job, and helps you do the same tasks faster, easier, and cheaper.”
At the same time, experts agree we’re entering a period of correction. The market is crowded with tools promising transformation—but not all of them will deliver meaningful results.
“This year we’ve all suffered a little bit from the trendiness of AI,” said Lowry. “Next year, we’ll see more focus on the actual results and how AI impacts the bottom line.”
In other words: adoption alone won’t be enough. Outcomes will matter.
- Use AI to Solve Real Operational Problems
AI creates the most value when it removes friction from everyday workflows.
AI-powered tools are already helping practices predict patient behavior, streamline scheduling, and reduce administrative burden—freeing teams to focus on higher-value work.
✔️ Use AI to identify patients at risk of no-shows and adjust schedules proactively
✔️ Optimize chair time by using AI-assisted scheduling tools
✔️ Automate eligibility checks and insurance workflows to reduce manual effort
✔️ Identify repetitive tasks that could be handled faster with AI support
- Position AI as a Team Multiplier—Not a Replacement
Adoption stalls when teams fear automation will replace them.
Practices that succeed with AI are clear about its role: supporting teams, not eliminating them.
✔️ Communicate clearly with staff about how AI supports their roles
✔️ Focus AI use on reducing busywork, not removing human interaction
✔️ Involve team members in selecting and testing AI-powered tools
✔️ Highlight time savings and stress reduction as primary benefits
- Demand Measurable Results from AI Investments
In 2026, AI tools won’t be judged on promise—they’ll be judged on performance.
With so many AI vendors entering the market, practices must be selective. Tools that don’t clearly impact revenue, efficiency, or patient experience won’t last.
“There are 50-plus companies focused on AI right now that seem like they’re going to change the world, but in six months half of them will be gone,” said Alan Rencher, Chief Technology Officer, Henry Schein One. “Before you invest in AI, be absolutely sure you’re going to get a return on investment for what you’re paying for and be super careful who you integrate with.”
✔️ Define what success looks like before adopting any AI tool
✔️ Tie AI investments to measurable outcomes (time saved, revenue gained, costs reduced)
✔️ Avoid tools that don’t integrate cleanly with your existing systems
✔️ Pilot AI solutions before committing long-term
- Prepare for the AI Market Correction
Not every AI tool will survive—and not every tool needs to be adopted.
The next phase of AI adoption will favor platforms that are secure, integrated, and proven.
✔️ Review current AI tools and assess real-world impact
✔️ Eliminate tools that add complexity without clear value
✔️ Prioritize vendors with healthcare and dental expertise
✔️ Choose partners focused on long-term outcomes, not short-term hype
In 2026, AI won’t be about who adopted it first—it will be about who adopted it wisely. Practices that focus on results, integration, and real operational impact will be the ones that stay competitive long after the hype fades.
Learn more about the trends that will define this year in the 2026 Trends Outlook, and check out next week’s blog for more tips.