As the holidays approach, it's a busy time for everyone—your patients and staff included. We’re here to help keep your schedule full and your operations running smoothly, even when your doors are closed. By automating a few essential tasks, you’re free to focus on what truly matters—delivering excellent care to your patients.
Never miss an appointment with 24/7 scheduling
Scheduling an appointment over the phone takes an average of 8.1 minutes. And that’s a serious problem when you’re short-staffed because of holiday PTO. Online scheduling, though, takes an average of just under a minute to schedule an appointment1. With Henry Schein One’s Reserve with Google integration, potential patients can simply ask Google, "Invisalign near me," quickly find your practice, and book an appointment without ever leaving the website. One large DSO saw 430 new patient visits in less than a month with the innovative solution.
Take control of your workload
You’ve implemented online booking only to have a new patient try to make an appointment and find your next opening is two months out. Without a clear snapshot of your operational health, how can you best manage practice capacity and patient care? Your practice should be able to:
- Track the total count of all scheduled appointments, offering insights into patient flow and practice capacity. This helps with forecasting and resource allocation.
- Monitor the number of healthcare providers available, which is critical for balancing workloads and ensuring that patient care is not compromised.
- Review booked hours to assess how effectively appointment slots are being filled and utilized, which is essential for maximizing practice revenue and patient satisfaction.
These metrics can also be used to make strategic decisions, such as how to best staff over the holidays or whether your holiday hours support your patients’ needs.
Stop wasting time with paper forms
The traditional process of collecting patient data opens you up to manual errors on two fronts – when your patients provide the information and when you manually enter it into your system. Online forms allow patients to complete their pre-appointment paperwork electronically before they show up at your office, while text recognition capabilities make it easy for patients to provide information simply by scanning their driver’s license and insurance card.
Automate your eligibility checks
Automating eligibility checks pre-visit can save the practice approximately $5 per check and $15,000 per year, per provider by eliminating the 10 minutes per patient in staff time calling or visiting insurance portals to collect the information2. Your revenue cycle management (RCM) solution should automatically pull patients’ information from your PMS, eliminating the risk of manual errors and supporting a clean eligibility response.
Henry Schein One’s game-changing Eligibility Pro automates the delivery of accurate, reliable and current eligibility data, directly into the PMS – all in an easy-to-read, uniform format that’s accessed right from the appointment book.
Treat yourself and your staff this holiday season with the tools you need to streamline your workflows, create the experience your patients want, and empower your staff to focus on delivering better care.
Check out The Office Is Closed, But Your Schedule Is Open for more ways to keep your practice thriving – even when you’re off the clock.