It’s Time to Break Up with Your Bad Software

Let us know if any of this sounds familiar to you: 

• Your front office staff spends hours each day on manual administrative tasks 
• You're working with multiple disparate systems that don’t talk to each other 
• A large chunk of your budget goes to IT maintenance 
• Your patients have to schedule over the phone and are asked to come to the office 30 minutes before their appointment to fill out paper forms (and they hate it) 
• Work stops once you leave the office... because you can’t access your data 

Enough is enough. You’ve put up with your system’s quirks, crashes, and limitations for way too long because you’ve heard the horror stories about switching. In reality, though, those fears are just outdated myths.   

It’s time to stop settling for software that makes your life harder — and start thriving with system that actually works for you. 

Myth #1: I’ll need to shut down my office for weeks. 

Fact: Not with Henry Schein One. Our recommended conversion plan consists of closing the office for 3 days.  We found that the best retention happens when staff are present and participating.  We also offer implementation plans that allow your practice to stay open during the conversion. Data migration, training, and setup can be phased in over evenings or weekends. 

Myth #2: I’ll lose all my patient data. 

Fact: we can migrate everything from patient records to x-rays, perio charts, insurance info, treatment plans, and more. Not all data may be converted 1:1, but the essentials will be securely transitioned with proper planning. 

Myth #3: My team won’t be able to learn the new system. 

Fact: Dentrix Ascend is intuitive, cloud-based, and designed with dental workflows in mind. Plus, we provide hands-on training, live support, and learning resources to help your front office and clinical team get up to speed fast. 

Myth #4: It’s too expensive to switch. 

Fact: While there may be some upfront cost, Dentrix Ascend is more efficient and can save money over time—by reducing no-shows, improving billing, streamlining insurance processing, and eliminating on-prem server-based costs.  

Myth #5: Patients will be confused or notice the change. 

Fact: Dentrix Ascend will actually enhance the patient experience—with features like online booking, customizable digital forms, text reminders, and faster check-in. Most patients won’t notice the switch—unless it makes their visit better. 

Myth #6: I won't be able to use my third-party tools 

Fact: Dentrix Ascend comes packed with robust native features, but we know every practice is different. That’s why we offer API integrations with over 80 partner vendors – so you can continue using the tools you love without disruption. 

Myth #7: I’ll lose access to my server-based PMS 

Fact: You may not have e-services anymore if you discontinue them, but you’ll continue to have access to your legacy server-based PMS as long as you want on your server. 

Myth #8: Automation will replace my team 

Fact: Automation doesn't replace your team — it empowers them. With streamlined workflows and intelligent features, your staff will spend less time on repetitive tasks and more time building stronger patient relationships.