How Dentrix Ascend Helps a Family Practice Keep Patient Relationships the Main Focus

As an office of Mac users, the team at Dr. John Andrews' Dental Practice was using Mac Practice because it integrated easily with their existing hardware. As time went on, though, the team became frustrated with technology issues and lack of product updates. They were also looking for a cloud-based solution that would provide more flexibility. 

By switching to Dentrix Ascend, they're now able to spend more time with their patients, many of whom have been with the practice for so long, they were seeing Dr. Andrews’ father. 

Because Dentrix Ascend has eliminated much of their time-consuming, manual workload, the team has been able to shift their focus to their patients, using their time now to cultivate stronger relationships, discuss treatment planning, and help with forms.

“Our patients love connecting with us, and we love knowing what’s going on in their world. It’s important that we’re able to spend that time with them, and Dentrix Ascend has made that so much easier.”

Nancy Chappell, Office Manager.

Less time spent on billing and claims

Claims and billing have now been simplified with Dentrix Ascend. The team is saving time because insurance card info is automatically uploaded when patients fill out their digital forms, and eligibility status can be checked in real-time.

“Processing claims through the clearinghouse has also been so smooth,” said Chappell. “We're getting payments within two weeks, and it's a huge difference from when we used to wait 30-60 days on a payment."