From $50k in Write-Offs to a $25k Collections Gain

The team at Oakdale Smiles had been using Vyne to manage their billing and claims for years and found the process incredibly challenging. As the only person managing billing for the office and completely underwater, Oakdale Smiles' Office Manager knew something had to change. Once she was able to show that the office had written off $50,000 over four years, the practice’s dentist and owner jumped on board, as well.

The team needed a solution that would eliminate the write-offs and hours of manual administrative work. Already huge fans of Dentrix, they turned to the Henry Schein One team who helped them implement Eligibility Pro and eClaims to manage their out-of-control billing and claims.

The results have been nothing short of game-changing. 

“There's no excuse not to switch. You’d be a fool if you didn’t because you’re afraid or reluctant to change. Jump on board with Henry Schein One. It’ll be the best thing you do in your life.”

--Beatriz Valdez, Office Manager, Oakdale Smiles

Collections increased by $25,000
The team saw immediate results once they made the switch, with collections growing by $25,000 in the first month alone. "We saw $55,000 in collections in three weeks, then $85,000 the next month, and $82,000 the month after,” said Valdez.

Preauthorizations in days – not weeks
With Vyne, pre-authorizations took two to three weeks. Once the team moved to eClaims, they saw that number drop dramatically to two or three days. “Switching was such a no brainer for us,” said Valdez.

Denials are down 30% 
Denials are dramatically down, as well, dropping from the 20-30% denial rate they saw with Vyne to nearly zero with eClaims. "The training on the software was phenomenal, and we attach everything like we're supposed to,” said Valdez. “Because to that and how easy eClaims is to use, we don't really have denials anymore.”