Connect Your Systems for Cleaner Claims

Nearly 20% of dental claims are denied initially^[1], contributing to an average revenue loss of 9% per clinic each year^[2], plus the additional stress and time wasted fixing issues.

But keeping more of what you earn doesn't come from one big fix. It comes from eliminating a hundred small breakdowns across intake, clinical care, and billing.

Start with clean patient data

The current manual process for adding patient information is slow, repetitive, and prone to error: patients fill out forms, staff re-enters the same details into the system, insurance information is added again, and then the calls and logins begin to verify coverage — until one small mistake slips in, triggering rejected claims, rework, wasted time, and a simple intake that turns into an expensive, avoidable problem.

It's time to put an end to that.

Instead, patients can fill out their information with Digital Forms before they arrive for their appointment, plus use image-to-text capture to share their insurance info. And all that info accurately transfers into the patient record automatically. No scan pile. No manual re-entry. No errors.

Once that's completed, automatic eligibility verification lets you and your patients know exactly what's covered and what's out-of-pocket.

No calls to make or portals to access. Just clean data from the start.

Chairside, AI keeps your data clean

Missing or low-quality images are a leading cause of denials. Dentrix and Dentrix Ascend Imaging now help prevent this.

New Image Verify^[3] examines x-rays to ensure they're clear, and if they're not, notifies you immediately so you can re-take them. Detect AI, meanwhile, enhances imaging for more confident diagnoses and more fruitful discussions with patients — so they can feel confident saying ‘yes’ to treatment.

With over 150 imaging devices that integrate directly into Dentrix and Ascend Imaging — including Align Technology's iTero™ intraoral scanners — everything works directly within a single system for even greater ease and accuracy.

Images automatically import to the patient record and image CDT codes auto-display in the patient record. The auto-charted image CDT codes make for easier, cleaner claims submissions.

We're also creating a better clinician and patient experience with AI-powered voice technology to chart and document notes, which automatically enter into the patient record and attach to the claim along with the correct images.

Clarity to manage all your claims

With all the relevant data neatly stored in the patient record, both Ascend and Dentrix make managing claims easier. Ascend has a built-in claims workflow while Dentrix utilizes the new Claims Manager, a dedicated workspace to track each claim. For those with eClaims, the manager flags missing info, attachments, or errors before the claim is sent, so you can fix issues early and submit cleaner claims.

Once a claim is submitted, both systems let you track, manage, and resolve claims — filtering by status (sent, rejected, needs attention), adding notes, attaching docs, and following up until payments post to the ledger.

Clean data + clean claims = faster, more predictable revenue

The dental industry loses billions each year to denied claims — not to mention the time and productivity lost correcting and resubmitting them. When patient data is accurate from intake through care, claims are cleaner, approvals happen faster, and denials drop significantly.

Just as important, your team spends less time fixing errors and more time focused on patients. Which means less stress, smoother workflows, and more time for the work that matters most.

[1]DentalCareFree Dental Claim Analysis
[2]How Much Revenue Does the Average Dental Practice Lose Each Year?, Zeldent, Feb. 2025
[3]Image Verify available for Dentrix on April 1, 2026