Wally Health Creates a Seamless Customer Experience with Dentrix Ascend's API Exchange

Wally Health, a multi-location dental practice, leverages the Dentrix Ascend Practice Management System (PMS) and its API to create a proprietary booking and scheduling solution that offers a seamless customer experience. Initially, Wally used text-based booking, followed by scheduling links that enabled patients to select appointment times via a shared calendar. Over time, Wally advanced to a hybrid mobile and web app, empowering patients to manage their appointments independently. 

Wally initially used another PMS but switched to Dentrix Ascend two years ago due to dissatisfaction with the prior system not being aligned with Wally’s clinical workflow needs. Stipe Latkovic, Chief Technology Officer at Wally and his team began using the Dentrix Ascend API six months after adopting Ascend as their new cloud practice management system platform. 

"Dentrix Ascend’s full-featured API has been a game-changer for Wally Health." -- Stipe Latkovic, Chief Technology Officer, Wally Health

Key Benefits of Using Dentrix Ascend and Its API 

• Enhanced Patient Experience: The Dentrix Ascend API used by Wally facilitates the creation of robust customer-centric booking flows, enabling patients to manage their clinical journey independently. 
• Operational Efficiency: Dentrix Ascend powers Wally's clinical workflows while the API bridges the gap between Wally’s proprietary booking systems and Dentrix Ascend. 
• Focus on Core Services: The integration allows Wally to remain focused on delivering preventative care while outsourcing complex restorative cases. 
• Scalability and Flexibility: Dentrix Ascend’s capabilities support Wally’s innovative business model and align with their growth objectives.