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Premium Technical Support

Gain the experience and expertise of a Technical Support Manager – a support lifeline for you and the larger team.

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Enterprise-Level Support, Tailored to You

For Dental Service Organizations (DSOs), Dental Partnership Organizations (DPOs), and multi-location practices, technology support must match the complexity of your business. That’s why Henry Schein One is proud to offer Premium Technical Support—a paid, white-glove service tailored specifically for enterprise-scale operations using Dentrix Ascend and Dentrix.

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Tech Stack Expertise and More

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One Point of Contact

Your assigned Technical Support Manager becomes your go-to for all support-related matters.

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Rapid Resolution of Issues

Prevent issues before they impact operations through direct coordination with a strategic technology partner

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Monthly Performance Updates

Stay ahead with summaries, new features, and actionable insights to optimize Dentrix or Dentrix Ascend performance

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Is Premium Technical Support right for you?

Regional Availability

Technical Support Managers work remotely and serve our largest U.S. customers.

Solution Category

Premium Support is offered for all Henry Schein One products with emphasis on Dentrix Ascend and Dentrix practice management solutions.

Practice Type

DSOs, DPOs, and large, multi-location dental organizations are ideal for this premium offering.

What Customers are Saying

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Carri Mires Strategic Account Manager, Henry Schein One
Julio Martinez, Technical Support Manager, provides top tier support to Heartland and ensures their software is running smoothly. He keeps everyone updated on potential issues and works to mitigate them before they affect the customer.
Tracy Laurence Strategic Account Manager, Henry Schein One
Bryce Mortensen’s active engagement with my customers consistently delivers the highly valued ‘one point of contact’ for support issues—an ongoing request from my large DSOs.
Jake Randolph Strategic Account Manager, Henry Schein One
Norma Whiteside’s dedication to her clients not only fosters trust but also elevates the standard of service. Her exceptional problem-solving skills and proactive approach make her an invaluable asset to both her team and the clients she serves.

DSO & Group Practice Solutions

Enterprise-level dental practice management solutions built to scale.

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