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Catalyst Index 2026

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Webinar

Why Dental Claims Fail and What Top Practices Do Differently

Dentists looking at screen

Event Details

June 11, 2026

1:00 PM - 2:00 PM EDT

CE Webinar

1 in 5 dental claims are rejected. Not because of billing errors, but because the clinical story isn’t complete. 

Our 2026 Catalyst Index highlights a major disconnect across the industry: revenue cycle performance is being treated as a back-office problem when it’s actually a clinical workflow issue. 

In this CE session, Jill Nesbitt and Jennifer Steadman break down what it takes to deliver “clean claims”—claims that include complete documentation, accurate coding, and clinical proof upfront—so they move through the system without delays, denials, or rework. 

You’ll learn how top-performing organizationsclose revenue gaps, improve operational efficiency, and get paid faster without added complexity. 

What you can expect to learn: 

  • Why 20% of claims fail, and where the breakdown really starts 
  • How clinical documentation directly impacts collections and cash flow 
  • What a Clean Claims workflow looks like in practice 
  • Where revenue leakage is hiding and how to close it 
  • How to apply insights from the 2026 Catalyst Index to your organization 

About the Speakers - for live webinar

Audra Massena

Solutions Consultant Engineer, Henry Schein One

Audra Massena

Solutions Consultant Engineer, Henry Schein One

Audra Massena is a Solutions Consultant specializing in Revenue Cycle Management products, with over 16 years in the dental industry. She began her career as a Dental Hygienist and later transitioned into dental product education and software training, joining Henry Schein One in 2020 as a Software Trainer. She advanced into leadership roles as Supervisor for ePrescribe and RCM Adoption, driving implementation success and user engagement and adoption. 

Today, her focus is on delivering RCM solutions for Dental Service Organizations (DSOs) and Private Practices, while partnering closely with product teams to ensure customers receive the most effective and innovative solutions available.
Image of Jill Nesbitt

Jill Nesbitt

Founder & Senior Consultant, Optimize Dental

Image of Jill Nesbitt

Jill Nesbitt

Founder & Senior Consultant, Optimize Dental

Jill Nesbitt is an independent dental technology consultant specializing in implementing and optimizing dental software for dental practices. With hands on experience managing a multi-specialty practice plus working for Henry Schein One helping the dental practices across the country move to cloud-based software, she provides white glove software project implementation leadership. 
Image of Jennifer Steadman

Jennifer Steadman

President & Owner, Steadman Onboarding Solutions

Image of Jennifer Steadman

Jennifer Steadman

President & Owner, Steadman Onboarding Solutions

Jennifer Steadman, BSDH, DAADOM, lights up talking about workplace culture and team dynamics, yes, really! She’s worn just every hat in the dental office, except the dentist's! From Assistant, to Hygienist, to Admin Team, to Office Manager and VP of Operations of a Mid-Sized DSO. That journey taught her something crucial, the best practices aren't built on perfect systems alone, they're built on people who feel valued, heard, and empowered to do their best work.   

As founder of Jen SOS, she partners with practices to build strong teams and navigate the culture shifts that come with growth and transition, whether that's new hires, mergers, acquisitions, or ownership changes. She also speaks on workplace efficiency, communication strategies, and the metrics that actually drive results, helping leaders cut through the noise and focus on what matters. She co-hosts Back in 10, a dental leadership podcast where she and her co-host, Savanah Carlson, serve up real talk, honest truths, no fluff, and just the right amount of sass! They don't just talk leadership, they also dive into life, challenges, and the realities of balancing it all, creating space for authentic conversations that resonate with leaders at every stage.  

Her role as Director of Operation at Inspired Hygiene has allowed her to bridge her clinical experience with her operations expertise, giving her a unique perspective on the opportunities and challenges practices face today.   

Her philosophy is simple, when teams feel supported and valued, magic happens. The work gets easier, the culture gets stronger, and everyone—team, practice, and patients—thrive together.
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